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Parking Operations Manager

Please see Special Instructions for more details.

Please upload a list of (3) professional references.

Posting Details

Position Information

Position Title Parking Operations Manager
Department Facilities Management Administration
Location Main Campus (Houghton, MI)
Position Type Staff
Full-time/ Part-time Full-time
Full-Time Equivalent (1.0=100%) 1.0
Appointment Term 12 Month
Pay Type Salary Basis
Salary or Hourly Rate Commensurate with education and experience. No less than $30,000.
Position Duration Dependent on External Funding? No
Title of Position Supervisor Director of Transportation Services
Position Summary Information

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description Summary

The Parking Operations Manager will be responsible with the day-to-day operations of the Transportation Services Office including supervision of office assistants, enforcement officers, and shuttle services manager. Duties include oversight of campus parking enforcement, collection of fees, and overall maintenance of Transportation Services equipment including meters and enforcement equipment.

The Parking Operations Manager may be required to issue citations for parking violations on campus property.

Essential Duties & Responsibilities (other duties may be assigned)

1. Responsible for management and maintenance of parking enforcement software and equipment including T2 Flex, eBiz, handheld units, meters, and lot gates.
2. Responsible for inventory and lot maintenance including recommendations for painting, signage, and other necessary improvements.
3. Maintain an excellent communication plan to ensure clear and transparent guidelines and procedures are shared with students, faculty, staff and visitors.
4. Review and provide annual recommendations for parking and storage space on campus.
5. Manage campus enforcement policies and monitor citations given on campus.
6. Manage citation appeals process.
7. Hire, train, supervise, and schedule staff.
8. Develop staff skills through training, supervision, and evaluation.
9. Assist with establishing departmental policies/procedures.
10. Respond to and/or escalate inquiries from faculty, students, staff, vendors, contractors, and visitors on parking-related questions.
11. Oversee assignment and distribution of permits to faculty, staff, students, vendors, contractors and visitors on campus.
12. Partner with Department of Public Safety and Police Services for campus enforcement and Motorist Assistance Program on campus (battery boosts, tire inflates, out of gas assistance).
13. Update/review campus parking maps.
14. Update/review Transportation Services website.
15. Prepare and run citation reports, ROVR unregistered vehicles, and manage oversight of all unpaid citations on campus.
16. Oversee towing procedures and manage towing of vehicles as necessary.
17. Oversee coordination and communications for any alterations of lot availability due to maintenance, snow removal, or campus events.
18. Attend departmental operations and planning meetings.
19. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
20. Encourage continuous improvement practices among employees and integrate these practices into daily activities.
21. Other duties as assigned.
22. Apply safety-related knowledge, skills, and practices to everyday work.
23. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.

Required Education (minimum requirements)

• Bachelors degree or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.

Required Experience (minimum requirements)

• Two (2) years of supervisory experience; administrative supervision is executed over office staff, enforcement staff, and shuttle staff.
• Demonstrated knowledge and experience in a management role, including responsibilities for hiring, staffing, evaluating, directing, organizing, prioritizing, training, disciplining and complaint resolution.
• Basic knowledge sufficient to create and edit documents in Word, Excel, Web-based applications and other software applications using a personal computer.

Desirable Education and/or Experience

• Demonstrated experience working in a campus environment, with established policies and procedures.

Required Knowledge, Skills, and/or Abilities (minimum requirements)

• Excellent interpersonal, oral, and written communication skills.
• Demonstrated capability of managing and motivating staff.
• Skilled in working as a member of a team, promoting teamwork with peers, subordinates, customers.
• Demonstrated ability to build relationships and collaborate with customers.
• Skilled in analyzing information, problems, situations, practices or procedures, as well as, experience in directing, organizing and prioritizing workloads to meet required deadlines and department objectives.
• Demonstrated competence in managing multiple projects and completing priorities.
• Demonstrated ability to compose reports and correspondence.
• Demonstrated ability to work with frequent interruptions.
• Demonstrated ability to be flexible and detail-oriented in a changing environment.
• Demonstrated ability to function effectively in a stressful work environment.
• Demonstrated commitment to contribute to a safe work environment.
• Demonstrated ability to communicate effectively across cultural
boundaries and work harmoniously with diverse groups of students, faculty, and staff.

Desirable Knowledge, Skills, and/or Abilities

• Ability to use Banner, Banweb, Perceptive Content, WebFocus, T2 Flex,
and eBiz.
• Knowledge of campus buildings, facilities, structures, and lots.

Language, Mathematical, and/or Reasoning Skills
Work Environment and/or Physical Demands

• While performing the duties of this job the employee is occasionally required to sit, climb or balance, and tastes or smell.
• The employee is frequently required to stoop, kneel, crouch or crawl.
• The employee is regularly required to stand, walk, talk or hear; use hands to finger, handle or feel an object; and reach with hands and arms.
• The employee must regularly lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following 3 required training; additional training may be required by the department.

Required University Training:
• Employee Safety Overview
• Anti-Harassment, Discrimination, Retaliation Training
• Annual Data Security Training

Background Check:
Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

Posting Detail Information

Posting Number 17342
Posting Type Internal & External Posting
Internal Posting Date 12/07/2017
External Posting Date 12/07/2017
Open Until Filled Yes
Special Instructions to Applicants (if applicable)

Please upload a list of (3) professional references.

Additional Information



Accept References No
Cutoff Date
Reminder Days
Minimum Requests
Maximum Requests
Applicant Special Instructions
Provider Special Instructions
Confirmation Message To Provider

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a Bachelor's degree or an equivalent combination of education and/or experience?
    • Yes
    • No
  2. * Do you have two years of supervisory experience?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
  3. Reference List
Optional Documents