Help Desk Support Specialist
Please see Special Instructions for more details.Your references should include the contact information for at least three (3) professional references.
|Position Title||Help Desk Support Specialist|
|Location||Main Campus (Houghton, MI)|
|Full-Time Equivalent (1.0=100%)||1.0|
|Appointment Term||12 Month|
|Pay Type||Hourly Rate|
|Salary or Hourly Rate||Negotiable Based on Experience & Qualifications (No Less Than $15.00/hr)|
|Position Duration Dependent on External Funding?||No|
|Title of Position Supervisor||Director of User Services|
Position Summary Information
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
|Job Description Summary||
As a member of the User Services team, the Help Desk Support Specialist will assume a vital role in supporting Information Technology services for University students, faculty, and staff in a customer service role. The Help Desk Support Specialist will serve as a resource to the campus community and will work collaboratively with other Information Technology professionals to provide exceptional customer service to the entire campus in support of teaching, research, and learning.
|Essential Duties & Responsibilities (other duties may be assigned)||
1. Provide professional support to students, faculty, and staff at the Library and IT Service Center in the Van Pelt and Opie Library.
|Required Education (minimum requirements)||
• Associate’s degree or an equivalent combination of education and experience.
|Required Experience (minimum requirements)||
• At least two years of professional experience in a customer service position.
|Desirable Education and/or Experience||
• Bachelor’s degree in a technology-related field or an equivalent combination of education and experience.
|Required Knowledge, Skills, and/or Abilities (minimum requirements)||
• Excellent customer service skills.
|Desirable Knowledge, Skills, and/or Abilities||
• Proven ability to consistently and effectively address customer issues.
|Language, Mathematical, and/or Reasoning Skills|
|Work Environment and/or Physical Demands||
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The employee may occasionally be exposed to the risk of electrical shock.
|Required Training and Other Conditions of Employment||
Every employee at Michigan Technological University will receive the following 3 required training; additional training may be required by the department.
Posting Detail Information
|Posting Type||Internal & External Posting|
|Internal Posting Date|
|External Posting Date||12/01/2016|
|Open Until Filled||Yes|
|Special Instructions to Applicants (if applicable)||
Your references should include the contact information for at least three (3) professional references.
Optional Document 1: Certification(s) / License(s)
|Applicant Special Instructions|
|Provider Special Instructions|
|Confirmation Message To Provider|
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Do you have at least two years of professional experience in a customer service position?
- Cover Letter
- Reference List
- Optional Document 1