Human Resources

Job Description Summary

The Financial Aid Loan Administrator position requires an individual who is dynamic, student-oriented, and a critical thinker. This position is responsible for the overall administration of Federal Direct Loans and various private education loans. This position will perform a variety of duties associated with the Title IV financial aid eligibility evaluation process, including reviewing student and family financial aid information and determining the type and amount of financial assistance to be awarded. This position will require applicants to have a genuine interest in promoting student success.

Essential Duties & Responsibilities (other duties may be assigned)

• Meet with and take phone calls from current and prospective students and families and assist them with understanding the financial aid process.
• Provide excellent customer service and demonstrate empathy, understanding, and care in all student and family interactions.
• Ensure the security and integrity of confidential student data.
• Administer the Federal Direct Loan Program (including subsidized, unsubsidized, Parent PLUS, and Graduate PLUS); and monitor the institutional obligations that accompany the program.
• Develop and maintain policies, procedures, forms and communications related to loan processing and Federal Direct Loan administration through interpretation and implementation of federal legislation.
• Transmit electronic origination and disbursement data to and from the US Dept. of Education within the required timeframe, coordinate federal fund draw downs, and resolve conflicts and potential over awards.
• Receive and process all alternative/private education loan certifications and monitor the institutional obligations that accompany the programs.
• Present and provide coverage as needed for local financial aid information sessions, counselor sessions, financial literacy presentations, and Free Application for Federal Student Aid (FAFSA) nights.
• Perform various need analysis functions using financial aid information submitted by applicants utilizing established federal, state and University standards and guidelines to determine financial need.
• Assist with monitoring all federal, state, and University compliance and regulatory issues.
• Prepare detailed reports and compile information concerning undergraduate financial aid and assigned programs as requested by the US Department of Education and University officials.
• Other duties as assigned.
• SUPERVIORY RESPONSIBILITIES:
• Functional supervision may be exercised over student assistants.

Required Education, Certifications, Licensures (minimum requirements)

• Bachelors Degree

Required Experience (minimum requirements)

• Experience using complex databases with the ability to define specifications for database programming.
• Skill and experience in project management and organizational effectiveness while maintaining strict attention to detail.
• Experience using advanced features of Microsoft Office including Excel.

Desirable Education and/or Experience

• Experience working in a college or university financial aid office.
• Experience with the Federal Direct Loan Program
• Experience using Banner and/or Perceptive Content.
• Public administration, accounting, banking, finance, or other business experience.

Required Knowledge, Skills, and/or Abilities (minimum requirements)

• Excellent interpersonal, customer service, and written/oral communication skills.
• Demonstrated knowledge of proper grammar, spelling, and punctuation.
• Demonstrated ability to explain and convey complex information.
• Demonstrated ability to work independently and take initiative to solve problems.
• Demonstrated ability to organize and prioritize work assignments independently in a complex work environment.
• Demonstrated ability to work with accuracy and attention to detail.
• Demonstrated ability to use appropriate judgement when dealing with highly confidential information.
• Demonstrated ability to work well with others in a team environment.
• Demonstrated ability to learn new computer skills and features.
• Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students and staff.

Desirable Knowledge, Skills, and/or Abilities

• Advanced communication skills with the ability to communicate to a variety of audiences ranging from students, to parents, to faculty.
• Demonstrated ability to independently organize, prioritize, and complete multiple work assignments in a complex work environment.
• Ability to collect, analyze, interpret, and report data in a timely manner.
• Demonstrated ability to explain and convey complex information.
• Demonstrated ability to learn new computer skills.
• Demonstrated success in, or potential future contributions to, working with persons from diverse backgrounds, creating a sense of belonging, and fostering a fair, objective, welcoming place to work for persons with a wide variety of personal characteristics and viewpoints. **

Work Environment and/or Physical Demands

Evening and weekend work will be required.
The employee is occasionally required to lift and/or move up to 25 pounds.
The noise level in the work environment is usually low to moderate.
The work environment is that of a typical office setting.
Evening and weekend work will be required.
The employee is occasionally required to lift and/or move up to 25 pounds.
The noise level in the work environment is usually low to moderate.
The work environment is that of a typical office setting.
Evening and weekend work will be required.
The employee is occasionally required to lift and/or move up to 25 pounds.
The noise level in the work environment is usually low to moderate.
The work environment is that of a typical office setting.
The work environment is that of a typical office setting.

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.

Required University Training:

• Employee Safety Overview

• Anti-Harassment, Discrimination, Retaliation Training

• Annual Data Security Training 

• Annual Title IX Training

Background Check:

Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

Other Conditions of Employment:

The successful applicant will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment. Visa sponsorship is unavailable at this time. This is not an E-Verified Position.

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities

1.00

FLSA Status

Exempt

Appointment Term

Shift

Pay Rate/Salary

Negotiable, No less than $45,000

Title of Position Supervisor

Associate Director

Posting Type

Dependent on Funding

Special Instructions to Applicants (if applicable)

Additional Information