Data Support & Account Specialist
|Position Title||Data Support & Account Specialist|
|Department||CTT (Center for Technology and Training)|
|Location||Main Campus (Houghton, MI)|
|Full-Time Equivalent (1.0=100%)||1.0|
|Appointment Term||12 Month|
|Pay Type||Salary Basis|
|Salary or Hourly Rate||Negotiable Based on Experience|
|Position Duration Dependent on External Funding?||Yes|
|Title of Position Supervisor||Sr. Project Manager, Training & Operations|
Position Summary Information
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
|Job Description Summary||
The Data Support & Account Specialist becomes our customer data expert and will manage and maintain customer data that is vital to our business processes. This includes managing, maintaining, and updating the correct customer contact data in our customer relationship management system and other associated systems.
|Essential Duties & Responsibilities (other duties may be assigned)||
1. Manage the continuous importation of client data.
|Required Education (minimum requirements)||
• Bachelor’s degree or an equivalent combination of education and/or experience.
|Required Experience (minimum requirements)||
• Professional experience with data system reporting and management.
|Desirable Education and/or Experience||
• Demonstrated ability to troubleshoot moderate IT issues.
|Required Knowledge, Skills, and/or Abilities (minimum requirements)||
• Excellent interpersonal and oral/written communication skills.
|Desirable Knowledge, Skills, and/or Abilities|
|Language, Mathematical, and/or Reasoning Skills|
|Work Environment and/or Physical Demands||
Work Environment and/or Physical Demands:
|Required Training and Other Conditions of Employment||
Every employee at Michigan Technological University will receive the following 3 required trainings; additional training may be required by the department.
Required University Training:
Posting Detail Information
|Posting Type||Internal & External Posting|
|Internal Posting Date|
|External Posting Date||03/17/2017|
|Open Until Filled||Yes|
|Special Instructions to Applicants (if applicable)|
The Center for Technology & Training (CTT) provides technology transfer, software development and research services to support agencies that manage public infrastructure. With annual funding from the Federal Highway Administration (FHWA), the Michigan Department of Transportation (MDOT) and Michigan Technological University (MTU), the CTT administers Michigan’s Local Technical Assistance Program (LTAP) and manages the development and support of software for roadway asset management, project estimating, and project management. The CTT also works under contract with other agencies to complete discrete research and service projects. For more information, please visit www.ctt.mtu.edu.
|Applicant Special Instructions|
|Provider Special Instructions|
|Confirmation Message To Provider|
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Do you have a Bachelor’s degree or an equivalent combination of education and/or experience?
Do you have professional experience with data system reporting and management?
Do you have professional experience with a customer relationship management system such as Salesforce?
- Cover Letter
- Reference List