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Data Support & Account Specialist

Posting Details

Position Information

Position Title Data Support & Account Specialist
Department CTT (Center for Technology and Training)
Location Main Campus (Houghton, MI)
Position Type Staff
Full-time/ Part-time Full-time
Full-Time Equivalent (1.0=100%) 1.0
Appointment Term 12 Month
Pay Type Salary Basis
Salary or Hourly Rate Negotiable Based on Experience
Shift
Position Duration Dependent on External Funding? Yes
Title of Position Supervisor Sr. Project Manager, Training & Operations

Position Summary Information

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description Summary

The Data Support & Account Specialist becomes our customer data expert and will manage and maintain customer data that is vital to our business processes. This includes managing, maintaining, and updating the correct customer contact data in our customer relationship management system and other associated systems.

Essential Duties & Responsibilities (other duties may be assigned)

1. Manage the continuous importation of client data.
2. Accountable for review of the detail used in billing and verifying that information against customer registration information.
3. Research against reference data, the Internet and other sources.
4. Provide input into data quality policies, standards and rules bases (S/B based) on observation in the data.
5. Responsible for maintaining invoice system.
6. Works with clients to investigate and resolve customer inquiries.
7. Review accounts receivable report and follow-up with clients on late payments within the 30 day past due term.
8. Responsible for data hygiene, data entry, documentation, and reporting.
9. Research data discrepancies between CTT business systems.
10. Perform data importation into various systems in an accurate and timely fashion following identified data governance standards.
11. Ongoing data record maintenance including correcting/updating information, “de-duping” and “qualifying” data in incoming and existing records.
12. Create basic reports, rosters and mailing lists as needed.
13. Ensure all issues are systematically tracked, escalated and communicated.
14. Develop a thorough understanding of data that goes into CTT’s business systems.
15. Occasionally travel/drive to workshop sites to assist with onsite operations and/or run event.
16. Assist with the daily activities of the Center for Technology & Training.
17 Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in departmental and University continuous improvement initiatives.
18. Apply safety-related knowledge, skills, and practices to everyday work.

Required Education (minimum requirements)

• Bachelor’s degree or an equivalent combination of education and/or experience.

Required Experience (minimum requirements)

• Professional experience with data system reporting and management.
• Professional experience with customer relationship management systems such as Salesforce.
• Experience using Microsoft Office with proficiency in MS Excel.

Desirable Education and/or Experience

• Demonstrated ability to troubleshoot moderate IT issues.
• Strong proofreading and communication skills.
• Ability to analyze data and draw conclusions.

Required Knowledge, Skills, and/or Abilities (minimum requirements)

• Excellent interpersonal and oral/written communication skills.
• Excellent organizational skills with the ability to work independently and under time constraints in order to get things completed.
• Devote up to 20 percent of time to travel.
• Demonstrated ability and willingness to prioritize and work on multiple, ongoing projects simultaneously.
• Demonstrated ability to work with accuracy and attention to detail.
• Possession of a valid driver’s license combined with a driving record that meets the Michigan Tech Vehicle Use policy.

Desirable Knowledge, Skills, and/or Abilities
Language, Mathematical, and/or Reasoning Skills
Work Environment and/or Physical Demands

Work Environment and/or Physical Demands:
The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job.
• The employee must be able to lift and/or move up to 50 pounds.
• The work environment is that of a typical office and/or classroom setting.
• The noise level in the work environment is usually low to moderate.

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following 3 required trainings; additional training may be required by the department.

Required University Training:
• Employee Safety Overview
• Anti-Harassment, Discrimination, Retaliation Training
• Annual data security training

Background Check:
Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

Posting Detail Information

Posting Number 17116
Posting Type Internal & External Posting
Internal Posting Date
External Posting Date 03/17/2017
Open Until Filled Yes
Special Instructions to Applicants (if applicable)
Additional Information

The Center for Technology & Training (CTT) provides technology transfer, software development and research services to support agencies that manage public infrastructure. With annual funding from the Federal Highway Administration (FHWA), the Michigan Department of Transportation (MDOT) and Michigan Technological University (MTU), the CTT administers Michigan’s Local Technical Assistance Program (LTAP) and manages the development and support of software for roadway asset management, project estimating, and project management. The CTT also works under contract with other agencies to complete discrete research and service projects. For more information, please visit www.ctt.mtu.edu.

References

Settings

Accept References No
Cutoff Date
Reminder Days
Minimum Requests
Maximum Requests
Applicant Special Instructions
Provider Special Instructions
Confirmation Message To Provider

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a Bachelor’s degree or an equivalent combination of education and/or experience?
    • Yes
    • No
  2. * Do you have professional experience with data system reporting and management?
    • Yes
    • No
  3. * Do you have professional experience with a customer relationship management system such as Salesforce?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Cover Letter
  2. Resume
  3. Reference List
Optional Documents